Terms & Conditions for Online Sales
Last Updated: 25/09/2026
1. About Us
This website is operated by Alison Archer t/a By Faerynuff ("we", "us", "our").
Email: byfaerynuff@gmail.com
2. Acceptance of These Terms
By using our website and placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree to these Terms, please do not use this website.
3. Products and Services
We make every effort to ensure that product descriptions, images and specifications are accurate.
However:
Colours may vary depending on your device.
Product images are for illustration purposes only.
We reserve the right to amend product descriptions at any time.
4. Prices
All prices are shown in Pounds Sterling (£).
Prices include VAT where applicable.
We reserve the right to change prices without notice, but changes will not affect orders that have already been accepted.
5. Placing Orders
When you place an order, you will receive an acknowledgement email.
This acknowledgement does not constitute acceptance of your order.
A contract between us is formed only when we send confirmation that your order has been accepted and dispatched.
We reserve the right to refuse or cancel an order where:
The product is unavailable.
Payment cannot be authorised.
There is an error in pricing or product information.
We reasonably suspect fraudulent activity.
6. Payment
Payment must be received in full before products are dispatched.
We accept the payment methods displayed at checkout.
All online payments are processed securely through third-party payment providers.
7. Delivery
We will aim to dispatch orders within the timeframe stated on our website.
Delivery dates are estimates and are not guaranteed.
We are not liable for delays caused by:
Postal or courier services.
Events beyond our reasonable control.
Incorrect delivery information provided by the customer.
Risk in the goods passes to you upon delivery.
We can only post to the UK at present.
8. Cancellation Rights
If you are a consumer purchasing online, you may have the right to cancel your order within 14 days of receiving the goods.
To exercise your cancellation right, contact us at:
Email: byfaerynuff@gmail.com
You must return the goods within 14 days of notifying us of cancellation.
Refunds will be made using the original payment method.
The following may be excluded from cancellation rights where permitted by law:
Personalised products.
Perishable goods.
Sealed goods unsuitable for return for health or hygiene reasons once opened.
9. Returns and Refunds
If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund under your statutory rights.
To request a return, contact:
Email: byfaerynuff@gmail.com
We may require proof of purchase before processing a refund.
10. Customer Obligations
You agree:
To provide accurate information.
Not to misuse the website.
Not to attempt unauthorised access to our systems.
Not to use the website for unlawful purposes.
11. Intellectual Property
All website content, including text, graphics, logos, images and designs, remains our property or is licensed to us.
You may not reproduce, copy, distribute or exploit any content without our written permission.
12. Limitation of Liability
Nothing in these Terms excludes liability where it would be unlawful to do so.
To the fullest extent permitted by law, we shall not be liable for:
Indirect or consequential losses.
Loss of business, profits or revenue.
Loss arising from events beyond our reasonable control.
Our total liability relating to any order shall not exceed the amount paid for that order.
13. Privacy
Your use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, store and process personal data.
14. Complaints
If you have a complaint, please contact us:
Email: byfaerynuff@gmail.com
We will aim to respond within a reasonable timeframe.
15. Changes to These Terms
We may revise these Terms from time to time.
Any updates will be published on this page and will take effect immediately upon publication.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
